Well – there are many organisations out there trying to make excessive money out of seeing patients. We believe there should be no barriers.

To ensure the platform is sustainable we have added premium tiers with additional functionality for organisations but our plan is to keep the basic ability to see patients as free. We really believe this is the future. Please join us.

Yes - to make the platform sustainable we also have a premium version which has additional features.

Nope. You only need a computer with a modern browser (Anything apart from Internet Explorer) and a camera/microphone.

We do not require you to install any apps or plugins.

Nope. They simply click on the one time secure link which we sent them and once the allow acccess to the camera/microphone the will join your meeting.

We do not require them to install any apps or plugins.

Of course you can. Please simply login and go to your consultation room.

Of course you can. Please simply click on the link which was provided to you and allow the access to your camera/microphone.

Clinic.co works on all modern smartphones. Please follow our guide below to rectify any issues.

Not working on iPhone:

Ask the patient to ensure that Safari has access to the camera: Open Settings > Safari > Settings for websites > Camera > Choose Allow (or Ask)

Not working on Android:

Ask the patient to ensure that Chrome has access to the camera by following this guide.

Not working on Desktop:

- For Chrome follow this guide.
- For Safari follow this guide.
- For Mozilla follow this guide.
- For Opera follow this guide.
- For Edge follow this guide.

General Issues:

Clinic.co should work on all networks and wifi systems that do not block video. If it is still not working check the following:

- You device has a functioning camera/microphone
- You have a data plan on your device
- You are not on a wifi that blocks video

If none of the above resolves your issue please let us know the make of phone, what operating system it is running and what network (e.g. iphone X iOS 13.2, Vodafone) and we will investigate it.

If you are already on the phone when opening the link, then the microphone is already taken for the phone call and the video call would not have any audio.

Please hang up and then open the link again to have both the video and audio. (This only happens on iPhones due to Apple restrictions)

If the user is on a windows computer, please advise them to make sure there are no other application using the microphone, only one application can use the microphone at any given time on majority of windows computers.

If there are multiple tabs open which could potentially be using your microphone, please close them down.

In order for the screen share to work, you need to have a compatible browser. This feature is not currently supported on Safari. It works well with Chrome, Chromium Edge, Opera and Firefox.

If you are on a mac then you may need to enable this feature from:

"System Preferences" -> "Security and Privacy" -> "Screen Sharing" -> Tick the appropriate application

In order for the transcription to work, you as the consultant need to have a compatible browser. This feature is only supported on Chrome and Chromium Edge.

The networking infrastructure (O2, 3, Vodafone ect...) can have delays when delivering text messages based on how busy they are.

We recommend keeping the text message as short as possible to speed up the delivery. Each message segment is 160 characters and networks prioritise smaller messages.

If you want to sent an invite for an immediate appointment, use the "See someone now" button instead of scheduling an appointment, the invite for this fits in a single message segment and would be delivered faster.

There are a few of things which you could check/do:

1) Are Teams/Zoom fully closed? On a windows operating system, typically only 1 application can use the camera, so if Teams has already hugged the camera, then your browser won't be able to access it. (Sometimes Teams/Zoom start automatically in the background when the computer is restarted.)

2) Try installing another browser and see if that application has issues too. (Your current browser might have bugs or be out of date.)

3) Check your camera settings in your browser, there is a guide here on how to do this in chrome. (Other browsers have similar settings.)